100% BUYER PROTECTION PROGRAM DETAILS: SLEEPSAFE has a friendly return and refund policy to ensure your online purchase is free of stress. We offer "100% Protection Program" for our valued customers. We are always with you, before your purchase and after your purchase. We are not perfect but we have ensured hard that our refund/return policies do not bring any ugly surprises to you post your purchase.
What is SLEEPSAFE’s Return Policy? It's our goal to make your shopping experience with SLEEPSFE as memorable and positive as possible. Given the exposure of the products we sell for bed bugs& dustmites, we accept returns on all new, unopened and unused products.
Our "100% Protection Program" allows for easy returns and refunds for:
1. Products which you received in "Damaged/Defective/Broken" condition. 2. Products not as per description/size ordered.
All the products must be returned in the original condition they were received in along with any bills and labels. Please follow the below given steps to register your dispute within 7 days of receipt of the product. Disputes registered after 7 days of delivery may not be entertained. Custom stitched products cannot be returned.
If you have any questions about our return policy please feel free to call us at +91 44 25324115 or email us at email@example.com
Please mail all returned items along with the RA number to: SLEEPSAFE Protectors 9/32, Branson Garden Street, Kilpauk, Chennai – 600 010, INDIA
How to raise dispute for an order? You need to register your dispute by sending email to firstname.lastname@example.org images of broken/defective/damaged products within 3 days of delivery. We need photos of the damaged/defective/different products received. Please mention your order number in the email.
After we review your return request, you will receive an e-mail with instructions on resolution or return of your item. Please allow us three days to respond to your return request and provide instructions on returning your item. We recommend using an online traceable courier service for returning your items.
Who pays for the delivery charges for returning of products? When you're returning an item that was damaged/ defective or due to an error of SLEEPSAFE, you will be compensated for return courier charges upto Rs.100. Please pack well when you are returning the product so that it reaches the seller in good condition.
The amount you paid for the product plus any shipping paid at the time of order will be directly refunded back to your bank account/credit card/debit card within 15 working days of refund.
When will I be refunded? We can refund you when we received the item back from you or the online tracking shows as delivered to the seller address. Remember that items have to be returned to sellers directly by you. Once the receipt of the return item is generated, we will credit the amount back to you within 15 working days (does not include Saturdays, Sundays and Bank Holidays).
How are items packaged? All items are carefully packaged as to avoid any form of damage.
What are the shipping charges? SLEEPSAFE provides FREE delivery across most parts of India. Some items may have shipping depending on the nature of the product. For International orders, the shipping charges are different for different items and is mentioned clearly on the product page. Also Prices may be different for different countries to account for shipping costs and prices listed in INR are only for India.
What is the estimated delivery time? The estimated time of delivery is within 7 working days for domestic orders and 21 working days for international orders. All orders get shipped within 2-5 days from the warehouse.
How will the delivery be done? We try to process all deliveries through reputed courier companies. In some cases where the pincode/zipcode is not servicable by these courier companies, we use Indian Speed Post for those deliveries.
If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.
Do you deliver internationally? SLEESAFE does deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world. We use DHL, DTDC, India Post or FEDEX to deliver your shipments safely and timely to you.
How can I track the delivery of my order? All SLEEPSAFE items are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order. You can also see the tracking number in your order history panel in your account when you login.
Who bears the Octroi for certain locations in India? Nagpur , Sangli , Dombivili , Nasik , Mumbai , Pimpri & Chinchwardi , Kothrud (Pune) , Ahmednagar , Pune , Akola are Octroiable cities. Any applicable octroi will be payable by the customer. Please pay Octroi to the courier company if requested by them in these cities. SLEEPSAFE is not responsible for any octroi payments.
Who would be responsible for paying local taxes in countries outside of India? Customs Duty & other international taxes etc. if applicable will have to be borne by the customer according to the laws of the land.
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